Refund Policy
All refund requests must be submitted in writing and are subject to management review and approval.
Consulting and Advisory Services
Once consulting services have commenced, payments made for consultations, assessments, workshops, advisory services, business analysis, discovery sessions, and project planning activities are non-refundable.
1. ERP Implementation Projects
For Odoo, SAP, ERP, and enterprise technology implementation projects:
A project shall be considered commenced once any of the following occurs:
l Project kickoff meeting
l Discovery sessions
l Business process assessment
l System design activities
l Configuration work
l Development activities
l Resource allocation
Once project activities have commenced, payments for completed work and utilized resources are non-refundable.
Client-Initiated Project Cancellation
Where a client cancels a project after commencement, JMDL Consulting reserves the right to retain payments corresponding to:
l Work completed
l Consultant hours utilized
l Project resources allocated
l Administrative expenses incurred
l Third-party costs already committed
2. Training Programs
Participants may submit a written refund request up to seven (7) calendar days before the official commencement date of a training program.
Approved refunds may be subject to administrative and processing charges.
Once a participant has:
l Attended any training session
l Accessed learning materials
l Received course resources
l Participated in workshops or practical exercises
all fees become non-refundable.
3. Certification and Examination Fees
Fees paid for:
l Certification examinations
l Vendor certification programs
l Registration fees
l Third-party assessment services
are strictly non-refundable.
Software Licenses and Third-Party Services
Payments for:
l Software licenses
l Cloud subscriptions
l Third-party applications
l Vendor registrations
l Hosting services
are non-refundable once activated, provisioned, or delivered.
Duplicate Payments
Refunds may be approved for:
Duplicate payments
Overpayments
Verified billing error
Refund Processing
Approved refunds shall be processed within fourteen (14) to thirty (30) business days after approval.
Right to Refuse Refund Requests
JMDL Consulting reserves the right to reject refund requests where services have been rendered, resources allocated, project work commenced, or third-party expenses incurred.
Acceptance
By making payment for any JMDL Consulting service, the client acknowledges and agrees to this Refund Policy.
Services
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